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General Section => Technical support => Topic started by: jebachu on January 09, 2018, 21:51

Title: Please help about program crash
Post by: jebachu on January 09, 2018, 21:51

Hi,

my program everyday crashes. Simply closing the program and make view an error board.


"The application encountered an unexpected error.
Please use the Report ID below when cominicating with Blizzard about this issue.
BAB6E666-C541-4D27-97D7-34EF31FC4B29"

Please help me about this! Thanks, best regards.

Title: Re: Please help about program crash
Post by: luke on January 09, 2018, 21:56

What are your PC specs? Especially OS and RAM

Title: Re: Please help about program crash
Post by: jebachu on January 09, 2018, 22:24

Lenovo ThinkPad P50

i7-6700HQ @2.6GHz
8GB
Win7 Professional 64-bit

Title: Re: Please help about program crash
Post by: luke on January 09, 2018, 22:26

When did you start crashing? Also, maybe you installed something recently: firewall, antivirus etc?

Title: Re: Please help about program crash
Post by: jebachu on January 09, 2018, 22:32

I installed Warcraft last week and this new installed program started doing this.
I will try reinstall...
I only update windows recomended updates.

Title: Re: Please help about program crash
Post by: cen on January 10, 2018, 13:05

this new program? You eman our client? or what?

Title: Re: Please help about program crash
Post by: jebachu on January 10, 2018, 14:43

Here it is, yesterday reinstalled the hole game(W3+FT+gproxy) with your installer and now crashed again with "bachu" username.

I mean with newly installed FT and gproxy.

I realy dont know what to do... its anoying.

Title: Re: Please help about program crash
Post by: jebachu on January 10, 2018, 14:48

Printscreen about Error

Title: Re: Please help about program crash
Post by: guest49825 on January 10, 2018, 15:28

It clearly says that Blizzard Support can help you better
This report will have state of your game, so they will more easy find the root of the proglem


Can you start the game without XPAM client at all? Will it crash too?
If so, how successful was your Warcraft 3 installation/patching process? Maybe there were some errors

Did you reinstall the game completely? I mean, have you tried also deleting old warcraft3 folder (after uninstalling it may still exist) along with same folder in your documents? (probably in my documents/my games/warcraft3 or my documents/warcraft III or something; i don`t remember)

Title: Re: Please help about program crash
Post by: jebachu on January 10, 2018, 15:34

and crashed again.

56A8F900-EFE0-438B-8B2A-1613589D78FE

It was succesesfull.
 

Title: Re: Please help about program crash
Post by: guest49825 on January 10, 2018, 15:37

^ i`ve updated my message

and again, you still can contact Blizzard Support;
This ID is related to your game state that you`ve sent them, so they obviously have more info
But try to complete reinstall before it

Title: Re: Please help about program crash
Post by: guest49825 on January 10, 2018, 15:40

Also you could let some of us  use teamviewer to locate something weird in your PC and fix it;