Try to plugin an external monitor (TV or smth) just to make sure the problem isnt hardware related. The external party should force the usage of dedicated GPU. I guess you have already tried this but;Nvidia Control Panel > Manage 3D Settings > Global Settings > Select to use High Performance Processor.
Pls reply on how you perma solved the problem if that happens.Meanwhile, can you give the name of that software? Mby this will happen to others as well and would be nice to have some solution for them, even if temporary.